TELUS International India launches TELUS International University
TELUS International India team members can access discounted classes and certification courses and extend the benefit to their families.
TELUS International India also launched TIU library, which has a collection of more than 500 books in four different languages
TELUS International India has launched the TELUS International University (TIU) program to help its team members and their families attend leading educational institutions in the region to achieve their education goals. Through its unique partnership model, that includes employee subsidies and discounted courses, TIU facilitates a wide array of in-person and virtual courses for both professional and personal development on topics such as artificial intelligence, cyber security, product leadership and strategy, HR analytics, and business management.
“Access to learning and development is top of mind for our team members, and we are proud to be able to support them through various educational programs, including TELUS International University,” shared Rajiv M.Dhand, Regional Vice-President for TELUS International Asia-Pacific and Africa. “Since launching the program, we’ve also received a lot of interest, not just from our team members, but from their loved ones as well. We are happy to be able to help them achieve not only their dreams but also their aspirations for their families and loved ones.”
Across India, TIU currently partners with the Symbiosis Centre for Distance Learning Institute, AnalytixLabs, UPES, Edvancer, Edology, the Shankar Mahadevan Academy, Inlingua New Delhi and the Institute of Product Leadership among many others. Team members and their family members can access nearly 100 courses, and receive professional or vocational certificates from the partner educational institutes upon completion.
Flexible learning for team members
Recognizing that it can be challenging to balance work schedules and attending classes, TIU has virtual and on-site learning options for students.
To further supplement its team’s learning, TELUS International India also recently launched the TIU digital library available to accommodate both on-site, hybrid and remote workstyles. The TIU library has more than 500 books in four languages, and it continues to grow.
Continuous learning for professional growth and engagement
TIU is a unique benefit that was designed to work in tandem with coaching and mentoring, on-the-job training, leadership development programs, and other learning opportunities offered to all team members throughout their tenure with TELUS International India.
“At TELUS International, we firmly believe that in order to retain more team members, boost their job satisfaction and improve overall customer service outcomes, we need to prioritize strategic talent management initiatives to engage them, including learning and development,” shared Dhand.
He further shared that because of the company’s ongoing commitment to employee engagement, team members tend to stay with TELUS International for a longer time compared to what is typically seen in the industry and its team members achieve higher net promoter and quality of service scores, and many other positive business outcomes for the clients they serve. “None of these gains would have been possible without a caring company culture that supports our commitment to our teams, the communities where they live, and to supporting a virtuous circle of education and continuous learning.”
About TELUS International India
TELUS International India is an India-based provider of digitally enabled customer experience and business process solutions and is a proud member of the global TELUS International family. With two sites in Noida and one site in Bengaluru where they support some of the world’s top brands, TELUS International India is the perfect partner for next-gen IT solutions and customer experience innovation, and a great workplace for the rich talent in India.
About TELUS International
TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS International partners with brands across strategic industry verticals, including tech and games, communications and media, eCommerce and fintech, banking, financial services and insurance, healthcare, and others.
TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. Since 2007, the company has positively impacted the lives of more than 1.2 million citizens around the world, building stronger communities and helping those in need through large-scale volunteer events and charitable giving. Five TELUS International Community Boards have provided $5.2 million in funding to grassroots charitable organizations since 2011. Learn more at: telusinternational.com.
Media contacts and for more information:
Pia Gajasan
Regional Communications
Senior Manager for Asia-Pacific
TELUS International
[email protected]
Utkarsh Mishra
Associate Consultant
Ogilvy India
[email protected]
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